Okgo app Terms and Conditions — What You Need to Know Before You Play

1General Terms & Conditions

okgo app an online betting and gaming platform operated for users in Bangladesh. These Terms & Conditions ("Terms") okgo app Forms a legal agreement between ("us", "platform") and the user ("you", "member").

By using the platform, you confirm that you have read, understood, and agreed to these terms and conditions. These terms may be updated at any time — members will be notified via email or through the platform when changes are made.

• These Terms and Conditions are governed by the applicable laws of Bangladesh.
• Any dispute or complaint should first be directed to okgo appmust be resolved through the support team.
• The Bangla version shall be considered the original and authoritative version.

2Account Registration & Eligibility

okgo appTo create an account, the following requirements must be met:

• Minimum age 18 years Minors are strictly prohibited from creating an account.
• Each individual may only one account can be created. If multiple accounts belonging to the same person are found, all accounts will be permanently closed and balances may be forfeited.
• The information provided at registration — name and mobile number — must be completely accurate and truthful.
• Keep your account password and login credentials private — if you share them with anyone else, you are solely responsible for any consequences to your account's security.
• Only one account can be created per mobile number.

KYC (Know Your Customer) verification is mandatory before your first withdrawal. This requires submitting photos of both the front and back of your National ID along with a selfie. Verification is typically completed within 2–4 hours.

3Betting Rules

okgo appThe following rules apply to betting on:

• Once a betting slip has been successfully submitted, it cannot be changed or cancelled — unless the cash-out feature is available and you choose to use it.
• Bet outcomes are determined based on official results announced by the relevant sports governing bodies.
• If a match is cancelled or abandoned, the stake for that bet will be refunded.
• If incorrect odds are displayed due to a system error, okgo app reserves the right to void that bet.
• In live betting, if a bet is accepted after the event has already concluded, it will be voided and the amount refunded.
• If suspicious activity is detected in any betting market or event, results will be announced only after a thorough investigation.

4Payment & Withdrawal Policy

okgo appAll financial transactions are secure and transparent. Key payment rules:

• Minimum Deposit Amount ৳100 and the minimum withdrawal amount is ৳300।
• BKash and Nagad deposits are typically credited within 1–3 minutes. Withdrawals are processed within 15–30 minutes.
• Withdrawals can only be made to the mobile number registered on your account.
• Bonus balance cannot be withdrawn directly — it will be converted to real balance once the wagering requirements are met.
• Multiple withdrawal requests cannot be submitted at the same time.
• Additional verification may be required for suspicious transactions.

5Bonus & Promotion Terms and Conditions

okgo appAll bonus offers on are subject to specific terms. Key points regarding bonuses:

• Wagering Requirements: Each bonus comes with a specific wagering multiplier. For example — 5x means you need to place bets worth five times the bonus amount.
• Duration: If wagering requirements are not met within 7 days of the bonus being credited, the bonus will be forfeited.
• Eligible Bets: Not all bet types may count toward wagering requirements — certain markets or odds may have restrictions.
• One Bonus at a Time: Multiple bonus offers cannot be active at the same time — unless explicitly stated otherwise.
• If bonus abuse is found, the bonus will be cancelled.
• The welcome bonus applies to the first deposit only and can be claimed once per member.

6Security & Data Protection

Protecting your personal information and financial data is our top priority. okgo appSecurity measures in place:

• All data transmissions are secured with SSL 256-bit encryption.
• Passwords are never stored in plain text — only encrypted hashes are kept.
• OTP verification is required for every withdrawal.
• Automatic SMS alerts are sent whenever unusual login activity or transactions are detected.
• Your information is never sold to third parties.

For full details on how we collect and use your personal data, please see our Privacy Policy read.

7Responsible Gaming Policy

okgo app We believe gaming should be a source of enjoyment — not a problem. To promote responsible gaming, we provide the following tools:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Cooling-Off Period: Temporarily pause your betting activity for a set period.
• Self-Exclusion: Take an extended break — from 30 days up to a permanent exclusion.
• Reality Check: Automatic reminders are sent after a set period of time.

If gaming becomes a problem, for help Help Center contact us or Responsible Play View page.

8Account Closure & Suspension

For the following reasons okgo app Any member's account may be suspended or permanently closed without prior notice if:

• Registering with false or fraudulent information.
• Creating multiple accounts or misusing bonuses.
• Suspicion of fraudulent betting patterns.
• Suspicion of money laundering or illegal activity.
• Under 18 years of age.
• The member has voluntarily activated self-exclusion.

Members can also request account closure at any time — Help Center Simply let us know via live chat. Any real-money balance can be withdrawn before the account is closed.

9Limitation of Liability

okgo app to ensure uninterrupted service at all times. However, our liability is limited in the following cases:

• Bets lost due to internet connection disruptions.
• Transaction delays due to technical issues with third-party payment providers (bKash, Nagad).
• Service disruptions caused by circumstances beyond our control (natural disasters, server attacks, etc.).
• Any loss resulting from a member sharing their own password or login credentials.

In these situations, we work to resolve issues as quickly as possible and consider appropriate compensation for affected members.

10Changes & Updates

okgo app These Terms and Conditions may be updated at any time. In the event of any changes:

• Members will be notified by email at least 7 days before any major changes take effect.
• Minor changes will be communicated via platform notifications.
• Continued use of the platform after any changes take effect will be considered acceptance of the updated terms.
• The date of the latest update will always be shown at the top of the Terms & Conditions.